Conekt provides a Help Desk that ensures professional and certified support for your business.
Our 24 x 7 x 365 help desk option means we take the nightshift.
With level 1 and 2 support available 24 x 7. Conekt's Help Desk supports your business needs with over 200 certified Help Desk technicians as a natural extension of your team.
Level 3 support is escalated to our NOC team.
Level 4 is managed by Conekt's Senior Engineering team.
Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they're backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery.
Help Desk support includes;
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Microsoft and Apple Operating systems
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Thin clients and virtual desktop infrastructure (VDI)
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Email applications and browsers
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Microsoft Office and documented third-party apps
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Hardware and Network troubleshooting
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Printer installation and support
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Mobile phones and tablets
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User administration
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Desktop performance problems
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Virus and malware infections
Help Desk support hours vary based on the service level that suits your needs.
Don't settle when it comes to managing your businesses’ IT infrastructure. With Conekt, exceed business expectations with our Remote Monitoring and Management (RMM) solution that provides proactive tools and NOC services—regardless of device environment.
Conekt's team will Proactively monitor and manage the health of your business’ servers, desktops and network infrastructure.
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Servers
With built-in intelligent alerting, we solve problems more efficiently and effectively so you can spend more time working on your business. Our NOC team will proactively respond to any incidents and outages increasing your business performance and up-time.
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Desktops
We monitor, manage and support your business at the desktop level. With continuous change and risk, desktop management is critical for any business. Through our NOC services, get powerful automation and near real-time reporting to achieve complete visibility.
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Networks
Conekt takes advantage of multiple network tools to manage your network and increase visibility of your environment. By utilising intelligent network monitoring software, bottlenecks can be pinpointed with ease, rogue devices can be detected and traffic can be monitored. Coupled with our Security solution, your logs can be monitored by our 24x7 Security Operations Centre – ensuring rapid response to any emerging security threats.
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Mobile
With personal devices (especially smartphones) invading the workplace, securing and managing mobile devices is now more important than ever. We help you do it quickly and easily, all from a single screen. Enforce security policies, deploy apps, set device restrictions and more. Prevent loss of intellectual property when devices go missing
Conekt’s solutions allow you to remotely wipe any missing device with ease.
Expand the services you offer clients by tapping into our range of specialist skills to plug expertise and resource gaps. Complete more projects with less disruption for you and your clients.
Our engineers will take on the whole project for you – or work alongside your team. We can also help to clear project backlog. Conekt’s wide range of expertise allows us to complete many tasks in-house, increasing task burn-down rate and increasing your teams delivery bandwith.
At Conekt we manage the supply and procurement of IT Hardware, Peripherals, Accessories & Microsoft Licensing. From keyboards & mice, webcams and displays through to enterprise class servers & networking, our store has it all.
